According to the Health and Safety Executive, there have been 642,000 incidents of workplace violence and 326,000 individuals experienced work-related violence in 2016 and 2017. The may not specify the number of cases of violence lone workers experience, but they should already be alarming enough.
While there are no specific laws concerning the duties and obligations of employers to their lone workers, they are still mandated to ensure their employees’ safety under the Health and Safety at Work etc. Act (HSWA). This explains why employers are taking serious measures to ensure lone worker security.
Technology has been a huge help in this area, however. Mobile phones prove to be essential devices for lone workers. More and more employers are also now getting special devices that can help them stay connected with their lone workers. These devices also function as their monitoring and communication devices, so not only can workers send distress signals in case of emergency, but employers can also locate them with the help of GPS.
These products prove to come in handy for a lot of operations. However, it’s not foolproof. There will be cases of false alarms from time to time, mostly due to human error. There will come a time when you think you’re in trouble but will turn out to be just a miscalculation on your part.
The important thing is that you don’t make the same errors repeatedly. By learning how to avoid sending false alarms, such issues can be minimized and maybe even prevented completely. How to do this? Here are a few tips that might prove useful for both employers and employees:
Preventing false alarms starts with choosing the right device for the company. These products come in different forms, shapes, and sizes so you have a lot of options to choose from. They also have different features, so you might want to be very particular about that as well.
It would be best to pick a device that’s easy to navigate and operate. However, they shouldn’t be too easy to trigger, so you won’t have to keep sending false alarms every time you press the wrong button.
By being very particular about what the company and workers need, you’re sure to find a good match for you.
Training lone workers in the use of these devices is also an important step to prevent false alarms. If the users know their safety gadgets like the back of their hands, they won’t make mistakes in their use.
As false alarms will still be raised from time to time, the best way to manage the error is by establishing a standard procedure to address the mistake. If the distress signal is sent accidentally, the employee should make sure that they let the Controllers know that it was a mistake.
As these safety devices are products that can fail over time, it’s important that users take good care of them. They should be handled with care and maintained accordingly.
Periodic checks should also be done to ensure that they’re still functioning at their full capacity. Some manufacturers require the performance of test calls once every quarter to make sure that the device is still in good working condition.
While these tips won’t totally prevent false alarms they can help minimize their occurrence. Keep them in mind and they can help tighten the lone worker security measures that your company has in place.